Specialty pharmacy and DME companies are focused on provisioning medications and other important supplies to chronically ill patients. This part of the healthcare sector has special communication need for patients as part of their service delivery model. These include satisfaction surveys, scheduling and notification of deliveries together with re-order / refill enquiries and reminders (particularly under Medicare Part D).

The use of automated communications can have a profound impact in this sector by handling many of the patient outreach activities, reducing costs and increase the level of service quality. In many cases the sensitive nature of the consumers chronic illness or the products they need to support their wellness are not comfortably discussed over-the-counter in a retail store or even with a remote call center agent over the phone. Automated communications eliminate any discomfort or embarrassment for the consumer and have proven to be highly successful for businesses and consumers alike.