Automated communications can now deliver cost effective utilization management and improved health outcomes across a broad range of programs.  Examples include program enrollment, engagement and scheduling, clinical monitoring and intervention, patient education, HRA’s and Health Quality (HEDIS) measurement.

HEDIS today is used by more than 90 percent of America's health plans to measure performance on important dimensions of care and service.  HEDIS outreach was one of the first preventive efforts in which automated communications was deployed. User acceptance and satisfaction with this technology has grown over time to the point where now it is considered a standard engagement method. Effectively automated communications is revolutionizing traditional HEDIS activities through member focused, interactive outreach in immunizations, medication, behavior  and treatment support, adherence, cardio and cancer screening, antidepressant medication management, blood pressure and osteoporosis, cholesterol, asthma and diabetes support.